ISTQB CERTIFIED TESTER FOUNDATION LEVEL EXTENSION AGILE TESTER

COURSE DESCRIPTION

The ISTQB® Certified Tester Usability Tester (CT-UT) focuses on usability testing methods and approaches. It covers set up procedures from a usability, user experience, and accessibility, as well as relevant standards and risks.

COURSE OBJECTIVES

Foundation Level Usability Testing candidates who have passed the Foundation Level “Usability Testing” syllabus exam should be able to accomplish the following Business Objectives:
• Understand the basic concepts of usability and usability testing;
• Identify and classify the severity of usability risks and potential accessibility violations in a given product at any stage of a development cycle;
• Cite relevant standards for usability, user experience, and accessibility and verify their implementation in a given product;
• Set up procedures so that stated usability, user experience and accessibility goals may be verified in practice for a given product;
• Design and monitor the implementation of a test plan for achieving stated usability, user experience and accessibility goals;

• Explain the rationale, process and results of usability, user experience and accessibility evaluations to non-specialist stakeholders.

WHO CAN BENEFIT

The Usability Testing certification is aimed at anyone involved in software testing who wishes to broaden their knowledge of usability testing or anyone who wishes to start a specialist career in usability testing. The qualification is also aimed at anyone involved in usability engineering who wishes to understand usability testing.

PREREQUISITES

To gain this certification, candidates must hold the Certified Tester Foundation Level certificate.

COURSE OUTLINE

1 Basic Concepts
1.1.Fundamentals
1.1.1. Usability
1.1.2. User Experience Concepts
1.1.3. Accessibility
1.2. Evaluating Usability, User Experience and Accessibility
1.2.1. Usability Evaluation
1.2.2. User Experience Evaluation
1.2.3. Accessibility Evaluation
1.3. Usability Evaluation in Human-Centered Design
1.3.1. Usability Requirements
1.3.2. Agile Usability Evaluation

2 Risks in Usability, User Experience and Accessibility
2.1. Introduction
2.2.Typical Risks
2.2.1. Usability Risks
2.2.2. User Experience Risks
2.2.3. Accessibility Risks
2.2.4. Project Risks

3 Risks in Usability, User Experience and Accessibility
3.1. Usability Standards and Manufacturer Guidelines
3.1.1. ISO Usability Standards
3.1.2. Manufacturer Guidelines
3.2. Accessibility Standards
3.2.1. ISO Standards
3.2.2. The Web Content Accessibility Guidelines (WCAG)
3.2.3. Accessibility Legislation

4 Risks in Usability, User Experience and Accessibility
4.1. Introduction and Approach
4.1.1. Step-By-Step Approach to Usability Reviews
4.1.2. Risks and Challenges
4.2. Types of Usability Review
4.2.1. Informal Usability Review
4.2.2. Expert Usability Review
4.2.3. Heuristic Evaluation

5 Usability Testing
5.1. Introduction
5.2. Step-By-Step Approach to Usability Testing
5.3. Prepare Usability Test
5.3.1. Usability Test Plan
5.3.2. Usability Test Script
5.3.3. Usability Tasks
5.3.4. Test Location
5.3.5. Usability Test Lab
5.3.6. Pilot Usability Test Session
5.4. Conduct Usability Test Session
5.5. Analysis of Findings
5.6. Communicate Results and Findings
5.6.1. Results
5.6.2. Usability Findings
5.6.3. Selling Findings to Stakeholders
5.6.4. Usability Test Report
5.6.5. Best Practices in Usability Test Reporting
5.7. Quality Control of a Usability Test
5.8. Challenges and Frequent Mistakes

6 User Survey
6.1. Introduction
6.2. Step-By-Step Approach to User Survey
6.3. Standardized Questionnaires

7 Selecting Appropriate Methods
7.1. Criteria for Selecting a Method
7.1.1. Selecting a Usability Evaluation Method
7.1.2. Selecting a User Experience Evaluation Method
7.1.3. Selecting an Accessibility Evaluation Method

8 Summary of Roles and Responsibilities
8.1.Usability Tester
8.2. Moderator and Note-Taker

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