ITIL® 4 Leader: Digital and IT Strategy

COURSE DESCRIPTION

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.

This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals. It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.

The course will help you to:
• develop a cross-organizational digital strategy
• craft a digital vision
• drive operational excellence
• respond to digital disruption
• enable a sustainable business
• strategically manage risk
• develop digital leaders for the future.

TARGET AUDIENCE:

Candidates taking the Digital and IT Strategy qualification.

LEARNING OUTCOMES

1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
2. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
3. Understand strategic approaches made possible by digital and
4. information technology to achieve customer/market relevance and operational excellence
5. Understand how to implement a Digital and IT Strategy

COURSE SYLLABUS

1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
2. Understand how to leverage digital strategy to react to digital disruption
3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
6. Understand the risks and opportunities of Digital and IT Strategy
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
8. Understand how to implement a Digital and IT Strategy

EXAM DETAILS

30 questions
Multiple choice
21 out of 30 marks required to pass (70%)
60 minutes
Closed book.

Please contact us for the full course outline, schedules and for booking a private class.

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