ITIL® 4 FOUNDATION

COURSE DESCRIPTION

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

COURSE OBJECTIVES

The course will help you to understand:

• how modern IT and digital service organizations operate
• how value streams increase speed and efficiency
• how cultural or behavioral principles guide work that benefits the wider organization
• how to use commonly-used service management terms and concepts

WHO CAN BENEFIT

• Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
• This may include but is not limited to, IT professionals, business managers and business process owners.

COURSE SYLLABUS

• Understand the key concepts of service management
• Understand how the ITIL® 4 guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL® 4 service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 18 ITIL® 4 practices
• Understand 7 ITIL® 4 practice

Please contact us for the full course outline, schedules and for booking a private class.

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