MASTERING PEOPLE MANAGEMENT & TEAM LEADERSHIP

COURSE DESCRIPTION

What makes a leader truly credible? Why and how are followers actually inspired? Part of the answer is the ability to ‘influence’ others – organizations get more from motivated teams than groups of individuals. Leadership makes this happen; it is a skill that involves understanding a number of core management concepts then being able to put these into practice.

This workshop enables experienced managers to ‘master’ people management & to have confidence that team leadership can be taught and makes a tangible difference to the manager, the team and the organization.

LEARNING OBJECTIVES

• Understand your role as manager and leader
• Establish clear objectives and standards of performance for your teams
• Manage your workload using effective prioritization and delegation techniques
• Maximize your influencing skills through skilled communication
• Build an effective team and exceed expectations

TARGET PARTICIPANTS

Mid-level Managers/Supervisors

LEARNING APPROACH

Virtual training including:
• Interactive facilitation (casual/informal) through video conferencing
• Engagement through discussion, sharing best practices APPROACH

DURATION

5 Days / 4 Hours

COURSE OUTLINE

UNDERSTANDING YOUR ROLE
• Leader or Manager?
• Self-perception
• Beyond the Job Description: Finding-out What Your Organization Requires of You
• Balancing Conflicting Stakeholder Demands
• Understanding the Nature of Change
• A Model for Implementing Change

PERSONAL EFFECTIVENESS, TIME MANAGEMENT AND DELEGATION
• Understanding Yourself and Your Organizational Environment
• Outcome Orientation
• Setting Personal and Team Objectives
• Managing Performance
• Finding and Using Time Effectively
• A Model for Effective Delegation

COMMUNICATION, INFLUENCE AND CONFLICT MANAGEMENT
• Channels of Communication
• Effective Listening Skills
• Emotions and Rapport
• Persuasion and Negotiation: The Keys to Personal Influence
• Managing Conflict Assertively

TEAM BUILDING, PEOPLE MANAGEMENT AND MOTIVATION
• How High-performing Teams Work?
• Identifying Team Roles
• Teams in Practice: Team Building Exercise
• Motivation and Reward
• Building and Sharing a Vision
• Different Approaches to Leadership

ENHANCING TEAM PERFORMANCE THROUGH COACHING AND DEVELOPMENT
• How People Learn?
• Coaching for Personal and Team Growth
• Feedback Skills
• Development Planning
• Next Steps

Please contact us for the full course outline, schedules and for booking a private class.

Inquire Now