PERFORMANCE MANAGEMENT TRAINING

COURSE DESCRIPTION

The essence of management is learning how to achieve results through other people. Until you learn to make the most of people resources, your career and success will be limited. If you’re an executive or manager, Performance Management can help you improve the effectiveness of your subordinates. And the more effective they are, the more carefree your work will become, and the more successful you’ll be.

LEARNING OBJECTIVES

• Shared a common understanding on how performance management systems can be effectively utilized to raise the performance of individuals and teams
• Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
• Identified and practiced some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

TARGET PARTICIPANTS

Mid-level managers/supervisors

LEARNING APPROACH

Virtual training including:
• Interactive facilitation (casual/informal) through video conferencing
• Engagement through discussion, sharing best practices

DURATION

3 Days/4 Hours

GOALS – GUIDES TO ACTION
• Goals Begin at the Top
• Characteristics of Effective Goals
• Three Mistakes to Avoid
• Get It on Paper
• Four Steps to Accomplishing Goals

MOTIVATION – THE NOT-SO-SECRET INGREDIENT OF HIGH PERFORMANCE
• Theories of Motivation
• What About Rewards?
• Practical Tips for Motivating

MONITORING PERFORMANCE – LOOKING FOR WHAT’S GOING RIGHT AND WRONG
• Observe and Gather Data
• Move from Observation to Discussion
• Be an Active Listener
• Ask the Right Questions
• Form and Test Your Hypothesis

CLOSING GAPS AND IMPROVING PERFORMANCE
• Coaching Opportunities
• Discussion and Agreement
• Active Coaching
• Follow-up

BECOMING A BETTER COACH
• Conserve Time and Energy
• Create the Right Climate
• Avoid These Common Mistakes
• The Challenge of Team Coaching

FORMAL PERFORMANCE APPRAISAL – IMPROVING RESULTS THROUGH FEEDBACK
• What Is It?
• Eight Steps to Effective Appraisal
• Two Problems to Avoid

EMPLOYEE DEVELOPMENT – HELPING PEOPLE GROW
• Begin with the Employee
• Develop a Plan
• Basic Tactics for Employee Development

INTRACTABLE PERFORMANCE PROBLEMS
• Diagnose the Problem
• Confront Poor Performers
• Handling C Performers
• Is Burnout the Proble

Please contact us for the full course outline, schedules and for booking a private class.

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