Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimizing a company’s business processes. It can therefore be described as a process optimization process. These processes can impact the cost and revenue generation of an organization.
The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization’s equipment and core operations. BPM is often a point of connection within a company between the line-of-business and the IT department.
Course Objectives: