Service Integration and Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM™ Professional tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN BCS SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.
This certification program is directed at professionals worldwide who have an interest in SIAM best practices or who are already working with IT service management processes. It is also intended for people in organizations that want to implement service integration and management, providers that want to implement and/or manage service integration and management and individuals who would like to understand and/or work with Service Integration and Management in an organization.
COURSE OBJECTIVES:
Discovery & Strategy
Plan and Build
Implement
Run and Improve
SIAM Practices across the Stages
Case Study