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SIAM FOUNDATION
COURSE DESCRIPTION
SIAM Foundation Course provides delegates with an understanding of Service Integration and Management (SIAM) in accordance with international standards for SIAM, organizational structures for good governance and good management, roles and responsibilities of the SIAM organization and the essential SIAM processes. Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating model.
COURSE OBJECTIVES:
- SIAM terminology and the core principles
- SIAM benefits
- The challenges and risks of implementing SIAM
- SIAM implementation structures
- SIAM governance, tooling and data considerations
- Common processes used in a SIAM-ecosystem
COURSE OUTLINE
Introduction to Service Integration and Management
- The candidate can outline the SIAM fundamentals
- The candidate can describe the SIAM methodology and the various structures suggested for the service integrator layer
Service Integration and Management Implementation Roadmap
- The candidate can list the SIAM implementation key stages and explain the main objectives and activities of these stages.
Service Integration and Management roles and responsibilities
- The candidate knows the different SIAM roles and their responsibilities.
Service Integration and Management practices
- The candidate can explain different practices of SIAM
Processes to support Service Integration and Management
- The candidate understands processes in a SIAM ecosystem
- The candidate understands the objectives and SIAM considerations of the main processes that support Service Integration and Management
Service Integration and Management challenges and risks
- The candidate understands the main challenges within a SIAM ecosystem, their associated risks and potential mitigation
Service Integration and Management and other practices
- The candidate can outline the importance of other practices to SIAM