ITIL® 4 FOUNDATION

The Foundation level is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

This course includes Certification.

COURSE OBJECTIVES:

• High level overview of ITIL® v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
• The seven Guiding Principles of ITIL® 4
• ITIL® 4’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL® 4 practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value