ITIL® 4 SPECIALIST CREATE, DELIVER AND SUPPORT

This module covers the ‘core’ service management activities and expands the current scope of ITIL® 4 to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

This course includes Certification.

COURSE OBJECTIVES:

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• Supporting practices, methods and tools
• Service performance and service quality and improvement methods
• How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market