ITIL® 4 STRATEGIST DIRECT PLAN AND IMPROVE

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

This course includes Certification.

COURSE OBJECTIVES

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• The influence and impact of Agile and Lean ways of working
• How Agile and Lean can be leveraged to an organization’s advantage
• A practical and strategic method for planning and delivering continual improvement with necessary agility

TARGET GROUP

• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers